Full Time : Client Service Manager

The company is the Fastest growing Technology Company in the e-Commerce space offering value added services to its customers.

As a result of our extensive expansion in our operations in Lagos and in other states of the country,we currently seek to hire very Competent, Talented self-starters to fill in the available Job openings in the company urgently

We provide our staff with an Excellent work environment and Rewarding Career experience

Industry Ecommerce/Internet
Specialization Customer Service,
Minimum Qualification Degree
Required Experience 3 - 5 years
Application Deadline 2014-11-30

Responsibilities:

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; bench-marking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Confer with customers by telephone or in person to provide information about services and obtain details of complaints/Issues.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Must be Skilled at Presentations
•  An Excellent Listener 

 

Qualifications and Requirements: 

• Minimum qualification of a  Second Class Upper Bachelor’s Degree in any of the Social Sciences
• 3-5years experience in a similar capacity in a fast growing, renowned company
• Must show great attention to details
• Must show immense ability to take initiative with less supervision and great desire for excellence
• An excellent Team player and problem solver
• Very outspoken and Sociable Personality
• Age: 25-28 Years

Software Skills

Excellent in the Use of Microsoft office Packages

Remuneration:

Very Attractive

To apply, send your CV to 2948e@jbng.me.